How To Become A Successful Call Center Employee With A Fast-Paced Career Progress

For group advocacy, small ideas and strategy global, visit Web Ripples today.

The contact center environment proffers a tough and challenging but gratifying and fast-paced career for people with endowment and ambition. This is the only industry I know where people can reach 2nd level positions within a year and 3rd or 4th level ranks within as short as 5 years. In most other corporate businesses, you’ll be fluky to reach level 2 in 5 years. With my years of practice in the said business, I have understood how to play the game; it’s a lot like Survivor, only better. Here are some guidelines to help you achieve success as swiftly as possible:

- Suck up to your superior without being perceived to be a sucker. What you’re aiming for is your boss’ recommendation and his or her view of you as his/her top front liner. The very last thing you want is the rage of your manager. You can either be the leading performer of the team to gain the notice of your boss or be your boss’ best friend; it’s best to be both. Politics is really a central issue.

- Don’t get distressed by widespread disgruntlement. Remember that patience is a virtue. In times of pervasive dejection, try to detach your sentiments from the heat of the moment and yourself from co-workers with negative predispositions. Remain focused on your job and avoid expressing strong opinions for or critical of management. If there’s however a must for you to take sides, always be on the management’s side.

- Don’t be shy to step up, but don’t overexert or you’ll be regarded as an overconfident kiss-ass who wants to take all the acknowledgment and glory. Assume the leadership role when possible; still, make sure to involve your teammates as much as possible and don’t fail to recognize their help no matter how crucial or minor they may be.

When all’s said and done, what you want to ensure is that you manage the 3 P’s – performance, projection and perception. You need to make sure that you keep up a respectable balance of these 3. Regardless of how good you are in attaining metrics objectives, without people to back you up, you’ll never get a promotion. Conversely, even if you know everybody, without the statistics to back you up, it’s going to be tricky for your “friends in high places” to back your promotion. You must also project yourself as the commendable individual for the rank you’re aiming for. Your projection must convert to positive perception of you by people who will be asked for involvement on the decision for your promotion. You must make certain that what you’re attempting to project is what people perceive, or at least close enough to achieve the results you’re aiming for.